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How koin855 Handles Your Personal Information

Your account data — from your DANA or OVO wallet details to your login history — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionE-Wallet PrivacyYour Right to AccessData Retention PolicyContact for Requests
koin855 How koin855 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security Your account is protected with SSL encryption and OTP verification on login. We do not store your DANA, OVO, or GoPay PIN — those stay inside your e-wallet app at all times.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Data Retention Transaction records are kept for the period required by applicable law. Account data you have not updated in an extended period may be flagged for review before any deletion.
Requesting Changes You can request a copy of your data, ask us to correct inaccurate details, or ask about deletion options by contacting support through live chat or email with your account details.
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat window from your account dashboard to speak directly with our support team about any privacy question, data access request, or correction you need made.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record and respond promptly.

Account Settings

Some data updates — like your linked GoPay or OVO number — can be handled directly inside your account settings without contacting support at all.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log device and session data to secure your account and meet legal requirements.

We share only what payment processors like DANA, OVO, and GoPay need to complete your transactions. We do not sell your personal data. Any sharing is limited and governed by applicable law.

Contact our support team via live chat or email with your registered account name. We will locate your record and walk you through the access or correction process from there.

Retention periods follow applicable law in Indonesia. Transaction records are kept for the legally required period. You can ask our support team for details specific to your account type.

No. We store only the wallet identifier needed to route your transaction. Your PIN and authentication credentials stay inside your e-wallet app and are never passed to or stored by us.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; some features may work differently if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.